- Monitor systems active state with real-time management console
Globus IT configures active monitoring for your mission critical systems. This approach allows us to respond to problems immediately as they occur. All monitored systems are tied into one central hub which polls active connections and lets us know instantaneously when there is a glitch with connectivity. It could be nothing or it could be something; in either case we have our cyber attention on your environment 24/7.
- Remote support for all networked printing and storage appliances
Globus IT is capable of providing remote configuration support to netwoked resources that are essential to your daily operations. Any device that has an IP address or is shared through another host can be located and troubleshot remotely by our team of specialists.
- Remote support for firewalls, routers, wireless acces points, switches, etc.
In many cases the first point of entry is the root of all connectivity issues. Globus IT engineers offer reliable means to work around such culprits by embedding a secondary backdoor console to clients' infrastructure. This dependable solution is in fact the only way to reset or reconfigure access nodes when all other means, including the internet connection, fail.
- Remote client-side application support and walk-throughs [Complimentary Service]
Any time there is an obstacle that prevents you from doing your work, it's always a good idea to take a quick professional look at things before making a wrong move. Globus IT remote support is on standby for your questions regarding what steps to take to avoid larger problems. Even if you are unfamiliar with a certain standard or popular application, we welcome you to give us a call for a friendly advice or a tip on how to use specific features provided by a software vendor.
- Remote on-the-road access
It is often the case that you or your team members have to work out of the office or even on the road. Globus IT offers remote assistance to clients wherever business might take them. One thing you need to remember - distance or time should not become an issue when there is a job that has to be done.
- Remote over-the-phone support
One thing you have to remember: If there is a phone, we can help. By providing solutions to you over the phone we may help you work your way out of any problem. With a little time and a bit of patience we will overcome challenges as they come at you. We want you to know that you are not alone and that we are always here for you.
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